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A Telephonist is required for a well-established, friendly and supportive North East based law firm. Applications are invited from telephonists with experience of working with multiple lines for our multi-site law firm.

Salary to be discussed at interview.

Education / Qualifications


  • Maths & English GCSE at C grade or above
  • Efficient call handling skills
  • Experience in dealing with large call volume
  • Microsoft Office (MS365)
  • Excellent customer service & organisational skills
  • Good communication skills
  • Ability to use initiative
  • Ability to work as part of a team
  • Ability to handle pressure
  • Flexible approach


  • Previous experience of using a Case Management System

Skills / Knowledge / Abilities


  • Committed to delivering excellence
  • Professional with clients
  • Self-motivated and committed
  • Treats clients and colleagues with courtesy and respect
  • Good team player, supportive of colleagues
  • Has energy, enthusiasm, drive and ambition
  • Calm and focused under pressure
  • Flexible and adaptable to work demands

This is a fantastic opportunity for the right candidate to join a long-established and well-respected firm. This is a full-time and permanent position.  DMA Law have office locations in Darlington, Consett, Chester le Street, Sunderland, Peterlee and Hartlepool. 

To apply for this vacancy please send a concise CV and covering letter by email to

Close of applications by 28th April 2021