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DMA Law is looking to appoint a Front of House/Call Advisor.

  • Location: Hartlepool office
  • Salary:  Depending on experience
  • Hours: Monday – Friday, 11am – 2pm
  • Job Type: 15 hours per week (additional hours during holiday cover/absences)
  • Basis: Permanent
  • Start Date: ASAP

More about the role:

The Front of House/Call Advisor will work under the remote supervision of the Operations Manager, assisted by the Operations Manager’s Assistant to provide support at DMA Law, 155 York Road, Hartlepool, to ensure the office runs smoothly and efficiently:

Responsibilities will include:

  • Providing a front of house service, which will include greeting clients and visitors in person and dealing with their enquiries in a helpful, professional, and efficient manner; providing an exceptional level of customer service.
  • Answering a busy switchboard and directing to the relevant department/person, ensuring that calls are delivered efficiently, or messages taken effectively.
  • Processing online and cash payments from clients.
  • General administration duties such as data entry, managing incoming and outgoing mail (including recording hand delivered items).
  • Undertaking any other additional duties appropriate to the role as required to support the business. 


Essential skills:

The successful applicant must be:

  • A self-motivated individual with good communication skills.
  • A good team player who is also able to work alone.
  • Able to listen effectively.
  • Able to provide excellent service over the telephone and in person.
  • Well organised.
  • Able to multitask.

Please register your interest for this role by emailing: before 5pm on Wednesday 22nd November 2023.