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DMA Law is looking to appoint a Front of House/Call Advisor.

  • Location: Chester le Street office
  • Hours: Monday – Friday 9 am – 5 pm (35 hours per week)
  • Job Type: Full-time
  • Basis: Permanent
  • • Salary: hourly rate between £10.00 – £11.75 (depending on age and experience)
  • Start Date: ASAP

More about the role:

The Front of House/Call Advisor will work under the remote supervision of the Operations Manager and their assistant, to provide support at DMA Law, 4 High Chare, Chester le Street DH3 3PX to ensure the office runs smoothly and efficiently.

Responsibilities will include:

  • Providing a front of house service, dealing with enquiries in a helpful, professional, and efficient manner.
  • Answering a busy switchboard and directing to the relevant department/person, ensuring that calls are delivered efficiently.
  • Taking effective messages for members of staff if they are not available to take the call.
  • Assisting with the running of the office as required on a day-to-day basis.
  • Diary and meeting room management.
  • Processing online and cash payments from clients.
  • General administration duties such as photocopying, scanning, printing & electronic filing, data entry, and archiving.
  • Managing incoming and outgoing mail and delivering outgoing post to the local post box and/or post office.
  • Fulfilling the role of First Aider and Fire Marshal as part of a small team (full training will be provided).
  • Undertaking any other additional duties appropriate to the role as required to support the business.

Essential skills:

The successful applicant must be:

  • a self-motivated individual with good communication skills
  • a good team player who is also able to work alone
  • able to listen effectively
  • able to provide excellent service over the telephone and in person
  • well organised
  • able to multitask

Please send your CV to the Operations Manager, Kate.winter@dma-law.co.uk by close of business on Friday 17th May.